I'm having trouble signing in to my account, what should I do?

Sorry to hear that! Please contact us with your account details and we’ll be happy to assist!

Do I need to set up an account to make an order?

Not at all! You can check out as a guest if you'd prefer not to create an account. Just have your contact and shipping details ready!

How do I reset my password?

You don't need a password! Our site uses a one-time 6-digit code to verify your access. This code is sent to the email you provided and is valid for 15 minutes.

Is my personal information kept private?

Absolutely. We take your privacy seriously and handle your information in line with our Privacy Policy.

How can I find out if you'll be getting a restock of a product I want?

If an item is showing as out of stock, feel free to contact us - we’ll be happy to help!

How do I purchase a gift card?

You can find our gift card by searching “Gift Card” using the magnifying glass icon, or simply click this link to go straight to it.

Is your packaging recyclable?

We use post-consumer recycled plastic (PCR) and compostable packaging. PCR contributes to a more sustainable and circular economy by giving materials a second life.

I’ve made a mistake with my order; can I change it?

If you spot a mistake, please contact us right away. Depending on the order status, we’ll do our best to make any changes before it goes to print. For more information refer to our Refund Policy

Can I personalise any product?

Personalisation is only available on items in our personalised range. However, if you have a specific design in mind, feel free to contact us - we’d love to hear your ideas!

What payment methods do you accept?

All available payment options will be shown at checkout. If you run into any issues during payment, don’t hesitate to contact us.

What currencies can I use?

We accept a wide range of currencies. To shop in your preferred one, simply use the Country/Region selector found in the top menu or at the bottom of our website.

Where is my order?

Every order comes with a courier tracking number, allowing you to monitor its journey every step of the way.

Can I cancel/amend my order?

Contact us as soon as you can to check if changes or cancellations are still possible. In some cases, your order may have already been dispatched.

What can I do if my order is going to the wrong address?

Unfortunately, we can’t redirect parcels once they’re in transit due to logistical limitations. However, please contact us - we’ll do our best to help!

What do I do if I've received the wrong item?

Please contact us as soon as possible with all relevant details - like your invoice number, the item you received, and what you were expecting - so we can sort it out quickly.

There's an item missing from my order, what should I do?

Contact us as soon as you can, and be sure to include key details like your invoice number and the missing item so we can look into it promptly.

Do you deliver to PO Boxes?

Apologises, but we currently only deliver to residential or business addresses.

What delivery options do you offer?

Please refer to our Shipping Policy for further information.

How long will my order take to arrive?

Please refer to our Shipping Policy for further information.

Can I track the status of my order?

Every order comes with a courier tracking number, allowing you to monitor its journey every step of the way.

What happens if nobody is home when my order is delivered?

Depending on the courier, your package may be left in a safe place or taken to a nearby depot for you to collect securely.

How do I return or exchange an item?

To arrange a return or exchange, please contact us. You can also find more details in our Refund Policy.

Can I return items purchased with a gift card?

Unfortunately, we cannot accept returns on sale items or gift cards.

Can I get a refund if the price has changed since I ordered it?

Unfortunately, we’re unable to offer refunds for price changes, as all prices are subject to change without notice.

My product arrived damaged or faulty; can I get a refund?

If your item arrives damaged or defective, please contact us right
away so we can help resolve the issue. We may ask for photo evidence to assist
with your claim. For more information refer to our Refund Policy.